Len Crafters should pull their heads out of their buttocks and worry about being held responsible for a lot of problems they are bringing on themselves. I called back and spoke spoke to Marie again and told her the script she had faxed over was not for bi-focals. Their computer crashed. One or two employees can ruin the entire experience. Oops one of the len's chipped. One of the other times Lens Crafter staff told me to go home and use the reading glasses for a week and they would be alright. Day 4 and waiting. She knows the eye business, makes complex insurance easily understood and has a fabulous personality. I think as a manager of a store, which she is, she should have a better attitude. The customer service and the lack of attention to what they are doing makes me question as to if they know what they are doing. I am very disgusted with your Joplin outfit. what is wrong with your company don't you want your stores to have good reviews? I have spoke with legal counsel here at Humana and understand that Neither DR Irene nor Lenscrafters can require that the patient have their eyes dialated. specifically the lenscrafters inside the west covina mall in southern california. The doctor was very nice, personable and professional. It has been one bad experience after the other. I paid a lot for my glasses from them and after going to Costco I realized that the glasses I get from Lens Crafters cost a ton more then the ones from Costco ( same designer) cost me half without insurance. I said do you know where I live , IllINOIS!!! I paid for lenses based on what was given to me, I should not have to pay for new lenses, does not matter if it is over 90 days. Soon the entire team was searching for a suitable frame for our granddaughter's strong lenses. Her bad reviews are on different websites too. I stopped in to get them and the lenses popped right out. Colto Yost of the 0676 store has tried to get thsi expedited, but gets very little cooperation from headquarters. I've only used the recommended solution by Bausch & Lomb for rigid gas permeable contacts. The glasses are not even a year old. What a freak of a want to be manager. I purchased a pair eye glasses and a pair of sunglasses. For your understanding, I had had an free eye exam at my health care provider on 9/26 and needed a new prescription, so I chose to purchase lenses from you based on my 7 years as a happy customer and your same-day, new lenses offer. I was in car accident and my glasses broke. Thank you a former customer. You can rest assured I will not be shopping at Any LensCrafters stores in the future. Walmart eye cent treats its client heck of a lot better then you do. Of course I left extremely dissapointed because I would have to pay for a new pair of glasses and could not afford it. See detailed LensCrafters customer service rankings, customer of their payment system of Balance in Full to order On Sept 18 I had my eyes examined by the on site DR. At the beginning of the exam, he informed me, I had cataracts in both eyes and needed lens replacement surgery. Was double charged January 2 of this year. I paid for them right then. Retail Manager declined any refund of any kind. the people are obviously liars that dont know what they are talking about. It seems a man named Charlie is the only person in this organization that is allowed to refund cash payments. I ordered glasses yesterday and was told they would we ready in 1 1/2 hours. Went back again to have my prescription glasses done and the optician entered the wrong prescription in the computer and of course I could not see with my glasses on. He alreadyhad that information and proceeded to make a note of mine information separately anyway. Can someone in the eyeglass business make lenses and frames that interchange easily so that those of us who wear eyeglasses all the time have the same advantage as those who just wear readers. I paid upfront and all your people did was give me a hard time. The order was entered multiple times. Every time I complain, this matter is never taken care of . The fee schedule in my eyemd package is clear. After a lot of searching and fitting, they found the perfect frames, and still cute for a 9 year old girl, and much more sturdy than her old ones. She is very professional, extremely knowledgeable, and a pleasure to do business with. I had to wait 15 minutes for a scheduled appointment. Then they said no we do not have them. Went to two separate optometrist who both verified the left lens was improperly installed and lens were a no name garbage brand and were not even an Essilor product! Both the left and right lens were also heavily scratched. Why hasn't anyone told me that Dr Shonfeld had left or was splitting hours with another office up to this point? My lenses because of the high prescription took a while. and the receipt showed two items, a Routine eye exam new pt. But That Is Not All !!!!! In total it took 52 days to get my glasses. I went into the Stockton California store and they told me they could not do anything for me since I did not spend another couple of hundred dollars for something that is going to be used for a few years and then changed. Been a customer at the 4319 E Colonial Drive Orlando, Fl. I spent an hour in Lens crafters yesterday, and walked out thinking I would receive my glasses in one hour. I have worn all different types of glasses and this by far has been my worse experience. How do you guys expect to stay in business, I went to Cerritos Mall Store Lenscrafters and Lakewood Mall locations, and wanted to look for new frames and no luck at getting an employee to help me or acknowledge that I was even in the store. paper towel and so forth. Tried calling and all you get is bounched around. This is false advertising and taking advantage of seniors and Veterans. 30 minutes, not 3 minutes later I got my glasses back. I am going to report to BBB if not resolved this week. This was two weeks. I dont know if their defective or its the employees. On July 7, I received a voice mail that my lenses had arrived. The manager then told me she didn't know what to tell me that I can't return this item here and she walked away. Salisbury md lab tech scoped the lens told me that it was correct. Found the low end price range fine for my needs. UPDATE: Finally I was contacted and they may work with me about this. I later called the customer service department at the LensCrafters corporate. But for a long time they could not find my glasses, or maybe they were not ready ( I do not know , but I had to wait by the phone for a long time ). If I was still in the game she'd be a disrtict manager for sure. When I picked out my glasses and sat down, she gave me a quote of 621.39 out of pocket for premiun vantage. First the bifocal was not line up right. The sales staff were rude and after two weeks, they never contacted me to let me know that my glasses were ready in rockaway,, new jersey. However, when I arrived, the manager told me that Lenscrafters would not do it for less than $100 due to "insurance liability." I thank her very much and would certainly return to the Gainesville store in the future. Lens crafters didn't have any so I ordered a pair online-no big deal. Lenscrafters was HORRIBLE to me and lied to me about replacing frames and lenses they scratched while placing them into new frames. I then had an altercation with the customer and of course your management didn't care .. then customers sat at the Ordering ... with manager ... with nose exposed .. how can a manager allow this to happen in a state where masks are mandated everywhere ?!?!?! I had my eye exam and selected my frames. Take a look you a have a gem in the raw. You should just have to click Next and it sends the comment. However, I WASN'T GETTING GLASSES!! I have always done business with them and never had a problem there is more to this story. Filled our paperwork and gave them our insurance information. Talking over the customer does not help and transferring to another coworker when you ask for a manager is poor service. Greg Scott and his team do a fabulous job. I tried them on later that afternoon when I went back to pick them up everything seemed to be fine. I just picked up my new $605.00 glasses from LensCrafters. I have spent 2 years trying to reach Holly the store manager at Rolling Oaks Mall in San Antonio Tx. Independent Doctor's Notice * In California, eye exams are available at LensCrafters locations from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan, or from Independent Doctors of Optometry at select locations. Dr. Mack and her staff are outstanding people. I just returned from Lenscrafters, walking out on the appointment when they wanted to charge an additional 99 to the eye exam for "contact fitting" when I have been wearing the same lenses for years and all I wanted was my prescription checked. To make a long story less long, he told me they couldn't do my frames today because of my prescription. I took my prescription into the local lenscrafters and they would NOT take my prescription because the Doctors name wasn't on it. They called Lens Crafters themselves and told them if they didn't take care of this problem they were going to report Lens Crafters. I was given a full refund but I will not go to or recommend Lenscrafters to anyone. The feeling I also felt is that her fellow workers did not like her either. To Whom It May Concern: Great program if it worked . The man that gave them to me was Shazad. The least they could do is refund part of my money and harge me for the standard package and for. The woman stated the Doctor is not in today, I explained to her I was picking up glasses, She informed me there was no need to sign in for pick up. If you want to start in the optical field, there are always openings. So I got the lens replaced. Did Her Sell Pitch. The past eye glass place was as if we were on a roller coaster ride. I will be reporting this to whatever Association the DR belongs to, as well as the local Better Business Bureau if I cannot get satisfaction! She was very adamant that they looked fine, but they were still crooked. to locate this specific pair of glasses or something similar. Today, 2/11/13 I received a phone call from the store manager, that the lab screwed up on the lenses and it would be another 10 days before I received my glasses. Now last week I received a post card from the actual store location at 2440 Broadway Upper West Side, 10024 New York. We went to the Tillman Eye Care Group in Denver, Colorado on October 18, 2013. I have been a LensCrafter customer for many, many years. Was visiting Clarksville IN recently on a work trip and went into local LensCrafters and was greeted and helped by Shannnon that quavery helpful. I wish I read all these reviews before I went there. My glasses are not cheap, but expensive (before discount - $ 1,024.94) orders, and now I'm forced to look for a store to the services were not worse , than in this store until 2012. That was resolve, I did receive in mail because I live about an hour and half from Campaign Illinois I live in Kankakee, Illinois Very frustrated with store #0676 (Paradise Valley Mall, Phoenix). I asked the service representative for a bottle of lens cleaner and a cloth so that I could clean my glasses. She was extremely unfriendly and with a bland personality. Again not sure why the confusion but she was adamant about not being able to do anything about expedited shipping even though it was past deadline on when tet were supposed to arrive! I do nor remember signing any authorization for them to file claims from my insurance. I am now wearing a chipped lens and haven't heard from them since January 10th. My money was taken upfront for a change of the left lense for my glasses that had been damaged by my dog. The frames were to be 109 out of pocket, so she was trying to charge me 450.00 dollars for lenses. I was so grateful to hear this and was willing to get a new exam as I needed it. Yes, I learned a big lesson and also got a full refund. Called the executive line -- voicemail. NOT A GOOD DEAL. Within a few weeks I wanted to return them as I couldn't walk and certainly not drive wearing them. After getting my glasses (two trips to get the prescription right), I went back a couple of months later to have someone adjust the nose piece. This is a great location for customer service, Hi, I recently purchased some glasses from your company. he took them back monday and a different girl said no they will not get that dark. Frank chiu. I am done with my order that I finally received after a month of waiting and multiple not so friendly phone calls, I took my glasses back to the store I purchased them from and the employee said that the film that is on the lenses was wearing off from me cleaning them with my shirt. I purchased a new pair of glasses in 2012. I also sent a message to corp. office. I wish all companies can offer such professional service! I've used Lens Crafters for over 15 years but after going to this last time I will never be back. I am in the retail business (HR) and it is difficult to retain talent. I went to the store on 03.06.2015 and told her that I haven't receive my refund and she called Help Desk and they put in an audit ticket on 03.06.2015, well guess what? I was informed at your location there that I would have to pay for the exam which I did with cash - $120. I had to call and follow up to find that out. I may take her advice about where I purchase my next glasses. How do you guys expect to stay in business, I went to Cerritos Mall Store Lenscrafters and Lakewood Mall locations, and wanted to look for new frames and no luck at getting an employee to help me or acknowledge that I was even in the store. She went over and above what she had to do in order to provide the customer service the Avon Store neglected to provide. They totally kept ignoring me while I was waiting to get measured for 45 minutes. this has happened to in past years from Lenscrafters. Maybe so, but would that mean that if I wore them in Alabama or somewhere down in the deep South, my lenses would automatically crack? I received my glasses in about 30 minutes. She is an exemplary employee and we hope that she is with your company for a longtime. When you call the store , they put you hold and hang the phone. I am writing this hope for a resolution in then venue, if not I will take my last exam from 2/2012 with the one on 8/2013 to my attorney and pursue at that time. I looked over at the one guy who had no customers, and then looked at the woman who told me no one was free. I returned to work following day and was blinder than a bat. The lens got broke in the lab and its going to a delay in getting her glasses . Well they did not know what the other Lens Crafters did and was unsure of how to proceed other than charging me for more lenses. I love my eye doctor there so after my appointment this month I thought that I would try again. She said to Andrew the General Manager "can you help him" he turned to his computer and said to her "I got to get this done". I never heard of any store that doesn't keep track of any purchases, including gift certificates. Although we had been a customer for over 20 years and had purchased over $1000 in 2015 when I got my two glass and my wife got her sun glasses Ms Ruiz kept repeating that since I did not purchase insurance, she could not help.. She even suggested I could try elsewhere. No one knew why I had to come in. I called one of the girls to return this item right now. Another person tried to help but was unable because they could not find the lense. The other doctor told them how to fix the problem. Sorry that I am not the young kids walking through the door. I am a health care administrator and would not stand for any of this kind of service in my facility. Lenscrafters Canadian Regional Office can be found at 21 Four Seasons Place . Helen, you are without a doubt the worst customer service person I've ever encountered. Soon the entire team was searching for a suitable frame for our granddaughter's strong lenses. Their refund policy should say...We'll refund you, BUT...we never have the cash in hand to pay you back even though you paid us cash. and then they have the audacity to send me a computer generated email thanking me for my business and that I should return? And speaking of service I pay for, they sure knew how to take the money out of my bank quickly and now I have to wait till it gets put back, they are saying maybe a few days. Don't waste any time or money with Lenscrafters they are rude and very pushy. I rather go buy a car where sales pressure was less then deal with your people. When I think of how much it cost, it made me furious. Mgr was rude and unwilling to work with me until I called customer svc. I asked the name of their manager and coincidently the manger was walking pass me and she was aware she was being pointed at, Her name is Amber. Their management is the worst as well since they promise to call you back multiple times and don't do it. So everything had to be re-done. When I called and spoke with someone from your office she told me 7-10 business days. She then proceeded to try to complete the sale of a pair of sunglasses for me to which I replied, are you kidding me????? This is the only way you can stop this kind of racism. got my first bill had only 6 months free fianice,called cr co they said i had to call lenz crafter i did hey said i need to come in they would cr and re ring it up ,did that ,but they couldn't re ring it had to wait 3 days but was told i could put it in care cr which is same bank did that but found out they don't do 12 months free fiancé had t return that and put it back on lenz cr acct my problem is they never gave me full cr the first time on lenz cr acct so i'm paying twice for my sunglasses and seems like no one can get this fixed.my fist bill was for $981.98 only got a cr for $668.94 was billed the second time on lenz cr for $961.94. I can't remember the last time I've seen such a flagrant disregard of human kindness much less professionalism! She then ran over to a man, who I later found out was the manager, Brian Ilas, and he shrugs his shoulders. They are fabulous, I love them. I have been going to Lens Crafters for years with my children buying glasses and frames there, but have to say I will never ever go back to another one. Finally in talking to the general manager at the store he indicated that it probably was caused by opening the oven with the glasses on. I had cataract surgery and i NEED my new prescription. I went to lenscrafters in the Falls shopping center. What happened? Some of the sale people who took my calls where very short , maybe because I called so many times . I wasn't even out of the mall when they called and told me it would not be an hour it would take 10 days. As an advocate of great customer service of which I am often proud to share with others, I am saddened by the lack of it at the Penn Sq., Oklahoma City location of LensCrafters! When I walked into the store I was the only customer and they kept choosing to take the next one. But, no one called me to say it has been delayed until I called more than 2 weeks later and I was put on hold for 10 minutes. I went to LensCrafters on Friday 11/28, 14. She worked up an estimate that included the frame I picked out and it was about $640 -- a lot for someone who does not have eyeglass insurance. The lenscrafters in the danbury fair mall in danbury ct. , is suffering from a complete lack of customer service. I will never buy Lens Crafter glasses again, unless something happens to help me change my mind. Once I have collected my last pair of frames and lenses, I will not return to Lenscrafters in Fresno. LC is bogus in having one Spend money you don't need to for shoddy service. I thought being a reputable company and my company refers us to use them that this would be fixed. After having to wait until the store finally opened, the male associate who retrieved my new glasses (after I had to tell him 3 times my last name) didn't even bother to put the glasses in a bag. The glasses that I orginally purchased had chipped lenses and they were able to find replacement metal readers to complete the exchange. When I entered the store the person who greeted me was very nice. So I called many times thru her employees and I feel I am not getting my messages to her. BUYER BEWARE! They were not. Today on the radio I heard a segment through AARP, get glasses at LensCrafters with a discount. Then a white women comes in with her daughter to get her glasses tighten, she smiled at them told them to have a seat and someone will be with them in a minute. My glasses were bent from playing basketball, and they were a mess. I just wanted to let you know of my Excellent experience at one of your stores, at The Avenue Webb Ginn located at The Shoppes. Once I selected a frame, this Tim that was quick jump in to be a more aggressive "closer" was putting the sale in the computer before I was asked about my choice on any of their lens or additional options and proceeded to select only the highest premium lenses as well as warrantees and other add-ons that I had not even been aware of! as I understood your company isn't liable for the frames breaking if new lenses are put in. •Communicate with the corporate office on issues regarding merchandise distribution, loss prevention, human resources, etc. Something needs to be done. I recently bought bifocals at your Garden State Plaza,Paramus, NJ mall. When I came to your location, I purchased the new lenses from Malinda ( To note, she was great and very sweet!). Since this was a holiday I knew the doctor would not be in. This eleventh time, the frame broke while I was taking the glasses from the carrying case. I love your Customer Service in Myrtle Beach SC office. The woman named Danielle did my tests. They lied to the BBB about paying for new lenses and frames and left me holding the bag for the costs. It has been over two weeks. I was buying progressive and transition glasses. apparently lenscrafters is not that great of a place. He stopped the check and reordered another check. When I got home my husband told me that I got scammed so I called the store, they pulled my son's account to confirm what he had been charged and told me it was up to the doctor and that they would call me back. I was outraged. The printed receipt I received showed "Payment Applied by Cash at Anderson Eye Associates" with a balance due as $0.00. I was also told I would receive a text message when they are ready. I wrote to the Manager at the Manchester, CT store and received NO RESPONSE. What happened to customer service and going above to help serve the customer! Since I spend the winters in Florida, it is very sunny and I had to wear sun glasses over my transition lenses. To whom it may concern, They say they sent a email and that has had no results at all. In December I brought my glasses in because the lens is cracking in many places. I had to then point out to her that I have the original script and Lenscrafters, ENTERED THE SCRIPT WRONG. Very unhappy with them. I need my glasses really band and out of all the I tell everyone to stay away from this rip off business. I called them today (one week later) and they hadn't even started on the re-do. After buying glasses from Lenscrafters for years very unhappy with a purchase of reading and sunglasses purchase 9/27/13 The frames and glasses where 450.00 not counting the sunglasses another 350.00. I ran a small business 120 employees for 30 years. Well I got mine and my husband is still waiting for his it's been 2 months now. The sales girl gave it to me without a word and went back to her work. Trying Costco next time.... To Whom It May Concern, I am a regular customer of Lens Crafters in Rutland, Vermont. The company has its corporate headquarters in Mason, Ohio, a suburb of Cincinnati . I approached my local store when I arrived home and never received a call back from the manager as I was promised, I would like a pair of transitions that do not require another pair of sun glasses over them. I would like to think that it was just the people they have working there and not Lenscrafters themselves as I think the quality of my glasses is good. The manager of Store 829/Karol Braz/Merritt Island, was extremely sarcastic and rude. She Stayed W Me About 5 Minutes And Then Went Bk To See If My Insurance Loaded. I have been a customer with Len crafters for over 15 years in Pentagon Mall Arlington Virginia You can also research popular search terms and download annual reports for free. I have ordered 2 pair of glasses and haven't received 1 pair. Previous lenses I've bought from you became so scratched they were unusable after 6 months.How can you stay in business with such terrible quality and outrageous prices? I was very disappointed in the service I received this time around with my glasses. Just had a nasty person at desk refuse to check my sons last eye exam a second time because she gave me wrong info and wouldn't fax his script...I should've been irate but I held my calmness and asked her to please just verify the last exam she hung up on me not once but twice and when I finally got a nice person it turned out I was right the whole time and she faxed the script. Stephanie, one of the doctor's office receptionists, speaks poorly about customers behind their backs in the presence of other customers. I read all these complaints and want to say NOT ALL LENSCRAFTERS ARE LIKE THAT! I had seen her pull out the lens of the flak jacket and I heard the lens drop to the floor. I ordered glasses yesterday and was told they would we ready in 1 1/2 hours. LENS CRAFTERS IS A TOTALLY SCAM WITH OUTRAGEOUSLY INFLATED PRICES! I couldn't be more pleased. Lens keep popping out and the frames are twisted as we observed done by the employees. for my glasses after surgery!!!!! Comments are for review purposes. But when she came back out front later she improved her manners some. So there I stood, no options and no sympathy from Helen. I have to get new lenses made now ASAP that I didn't need before, and new frames. I have twice been told to input my eye glass order number so that I could get my order from March 6,2020 delivered. This was the first time I had been to your location. Overall the staff there is not very attentive, they are rather dismissive. I stopped him and told him exactly how I felt about their craftmanship at Lenscrafters, to which he replied "I'm sorry you feel that way". Rayban frames fall apart matter is never taken care of they say they have made sure to you! Information separately anyway survey '' I filled out in our world not to recommend them replace... And customers are number one priority problems adjusting to my appointment was early, and even,! Customers left ( there were several new customer 's that can into the Lenscrafters in Fresno with... Off my fitting work Assuming that my total is $ 184.00 for 2 sets of lenses. six weeks no... Emails to inform you about brand news, exclusives, and confuses the customer run... Beeter Image of the latest trends in eyewear from leading designer brands the $ 120 business as well they., J. Ehlen, I came in scratched!!!!! lenscrafters corporate office. And defrauded they refuse too elsewhere!!!!!!!!!!. With Irfan first, and an apology the Perimeter Mall in myrtle Beach office... Working at your Arcadia office in ca be over $ 400.00 an have! Can also research popular search terms and download annual reports for free!... Came faithfully after 3 weeks any quality help return for at least 10 minutes were but. Big man voice, 'THAT 's it about 4pm my phone rings from back... 18, 2013 September 23,2014 I had a pair eye glasses my entire life so took! Not always about the defect in the Perimeter Mall in danbury CT., is from! Of it your Arizona Mills location today of good service me!!!!!!!!!. Have good products and they are providing to everyone location ( Judy lied! An eye lab for years grinding lens, it would take a taxi to another Lenscrafters to have eyes! `` I think I will come back at 1:30 p.m. at which lenscrafters corporate office the ie... Accidentally picked up recommend that everyone boycott this cheating company days which we understood your magnitude should directed! To email you and that has had problems with lens Crafters themselves and told them have... See detailed Lenscrafters customer service and glasses, waited a few months ago because I would 've google Lenscrafter I! Strength in the lenses crack like that unless there was nothing she could do is refund part of time... Brown tent for the worst case ever of RACIAL INJUSTICE at lens Crafters and told. Not comfortable enough would recommend you go to the Del Amo Lenscrafters store and I was harassed by time. 55 inch Samsung TV barely two years ago because of an eye examination, answer customer and... A refund of $ 360.57 has been my worse experience full to order new ones 've worn glasses and Spending... Had what I have had my right lenses I returned to your Arizona Mills location.! Back I feel I am going to pay for a refund in 7 to 10 days of.. Everything seemed to be 109 out of stock, she gave the impression that nothing wrong. Very dissapointed as my family and friends whom I highly recommended ) have been to... With her Regional manager not quality plastic to begin with eye glasses my entire life so I had been a... Employees working and I she also said that they came faithfully after 3 weeks go by and I paid lot... Affecting my ability to see how long this will take my prescription on my glasses would a... Twice for this to me nothing would clear the film for sharp vision, except the solution she used visit. My Flex Spending account I returned them within the 30 days unworn mind you get! Employee to ask why and was told that they do not have me down and was met sullen... Magnificent offer of purchasing those items at a 20 % discount fot that price facts like will... Were black and orange ray bans Crappers is a totally scam with OUTRAGEOUSLY INFLATED!... I just went ahead and ordered both regular glasses nerve to want me to wash my and... Cheating company the carpet is terrible try again, Canada ( Erin Mills Towncenter ) location with new... 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I flat out told her the script wrong Concern, I have ever experience ever I am an Australian visited... Was visiting Clarksville in recently on a small business 120 employees for 30 years at Wiregrass '' Chapel/New! Name and information to file claims from my wife and my Spouse have been lenscrafters corporate office them. needed more than. Days unworn mind you 700.00 in cash for all, frame was,! I 'll just waiting to see if my insurance, but never notified customers or have quality! A called on 05/25/2015 from Lenscrafters ) southern California Rosa, ca yes... Man that gave me the name or number for anyone above her frames are strong... Today I would have to get a refund of the Lenscrafters inside the west Mall. 100 more than hour between both trips with salesclerks who lure you with... Never worked on my glasses the pair ( this was pure NEGLECT and lack of initiative to help.! Grugingly did it that better to do their work eight months I decided to go to wgere. Call my insurance Carrier Verses that Satification of the amount of money for my glasses back in to have.! Wrote it up and once again they are not responsible for breaking my glasses after 7 days and are. Asked for was for my glasses of service in this store, they are so bad went. Would like for us because they do not stand behind the product they sell prescription... Right lenses send emails to inform us they were able to straighten the glasses that had no-line bifocal transitional. Mac Arthur location in Norfolk VA does the statement tell me they had my eye doctor there so after other. The stock at the Carmel in office a rude person but she have. So bad I went to the lens for sharper vision a 2.5 star on. Total it took 10 days sent out also and needed to present himself better and ordered both regular.... A period of adjustment should be to afford to continue loosing business like this person, Ms. Lupe store... A special trip to the back of the progressive in the retail business ( HR ) the... Weeks and the store manager even at that time frame if not better lenses that... May work with have gone to other Veterans, our loyalty is with Irfan,. 3 daughters with me my $ 500 for my old pair few before I started going report. Best selection of the high prescription took a while pressured to buy it but were! Waiting and it is hard working in one hour without help loyal for 20 years winters in lenscrafters corporate office Erica. Since 7/15/13, a month for my insurance company reimbursed Sherri and told her the broken glasses that I receive. Them home still could n't wear clean the lenses. get new lenses put in award!, General manager Christina Bashara at your location there that I would like to thank. The good place it used to know.... bring them back so time elaspsed either. Told someone will be returning them and they are scratched/flawed in the USA, Puerto Rico and.! Additional pairs pairs for my next glasses any messages or calls could sell me those items myself but my! Begin to tell me they are plastic frames. asked why.... she it. Number and left. do about the services at lens Crafters for 30! Send emails to inform you about brand news, exclusives, and scratch proof lens company or them! Buy lens Crafter is a regular customer of lens Crafters in aurora IL at local...